Privacy

Your privacy is paramount

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared.

Richmond Homebrewing Supplies is committed to safeguarding your personal information and will always handle your personal information securely and carefully. Richmond Homebrewing Supplies is committed to complying with all applicable Australian Privacy Laws and ensures that our team are aware of their obligations.

This privacy information guide should give you a greater understanding of how we collect and use our valued customers' information.

Why we collect information

We collect information for several reasons including:

  • To deliver products or services to you
  • To complete other transactions with you or on your behalf
  • To better understand your requirements and preferences
  • Improve our service to you and our clients
  • Provide offers that are of greater interest or benefit to you.

How we collect this information

We collect information in several ways:

  • When you shop in our store or on line and use a credit card
  • When you order goods or services
  • When you leave goods with us for repair
  • If you purchase equipment from us
  • If you use our lay-by service
  • If you pre-order/special order products or services.

What we collect

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us. It can include:

  • Name
  • Address
  • Delivery address
  • Phone number
  • E-mail address
  • Age details
  • Transaction information.

Who we may share your information with

We will often need to pass your personal details, such as your name and address, to companies who perform part of our service delivery. This includes organisations such as suppliers, Banks, Stripe, PayPal, delivery companies, and third-party fulfilment contractors. In these circumstances, Richmond Homebrewing Supplies will endeavour to ensure that these third parties undertake to protect your privacy within the limits of law. Richmond Homebrewing Supplies will not share your information with any other party unless required by law.

Accessing or updating your information with us

If you would like to access or update your personal information, please contact us. We prefer to receive written requests as in many cases this assists us to verify your identity.

Direct marketing

If you receive direct marketing offers from Richmond Homebrewing Supplies and do not wish to receive them in the future, please use the "opt out" option or contact us to be removed from future offers.

Security

From time to time and in line with customer expectations and legislative changes, the privacy policies and procedures for this site will be reviewed and, if appropriate, updated.